FAQs

Please note, the buyer is responsible for paying for their own customs fees.
Custom orders are non-refundable.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


What sizes are there?

Pieces are all one size as they are all one offs. Please check the measurements against yourself before you purchase.
 If measurements are not available, please email to request.

When I looked there were many pieces sold out, why?
 

All pieces are one offs, meaning once they are sold they won't be made again. Regular stock drops happen, roughly every 6 weeks. Sarah has just a team of herself and family members to hand knit, so please be patient whilst we are working on the next drop!

How do you price your pieces?

Each piece is priced according to materials and how long it has taken to design and knit. The materials are listed in the descriptions. Each piece is hand made and they take hours of craft, so this is reflected in the price.

How planet friendly are your pieces?

No yarns are used where mulesing has occurred. Most yarns are animal based, but occasionally some yarns used are blended with a touch of acrylic. However with the right care, the piece will last you a lifetime instead of in a landfill. Wool is sourced locally wherever possible from smaller, ethical wool businesses.  Packaging is compostable and the use of plastic is avoided wherever possible.

Where do you ship to?

Everywhere!

What is your return policy?

I have a 14 day return policy from the day it was received.
Returns are granted on the condition it is returned with tags intact and in the condition it was sent.